Frequently Asked Questions (FAQ)

Find quick answers to common questions about shopping with DILLYCART. If you need more help, contact us at support@dillycart.in.

Orders & Payment

Q. Which payment methods do you accept?

We accept Visa and Mastercard credit and debit cards, UPI, Google Pay, PhonePe, Paytm, Buy Now Pay Later (BNPL) through Simpl, and Cash on Delivery (COD), subject to availability at checkout.

Q. Which currency are prices shown in?

All prices and transactions on DILLYCART are in Indian Rupees (INR ₹).

Q. Will I receive an order confirmation?

Yes. Once your order is successfully placed, an order confirmation will be sent using the contact information provided during checkout.

Q. Can I cancel my order?

Yes, you may cancel your order before it is dispatched. Once an order has been dispatched, it will be subject to our Return & Refund Policy.

Shipping & Delivery

Q. How long will my order take to arrive?

Most orders are estimated to arrive within 3–6 business days from the date the order is placed.

Orders are processed within 0–1 business day. Orders placed before 4:00 PM IST on a business day are processed the same business day. Orders placed after 4:00 PM IST are processed on the next business day, followed by approximately 3–5 business days of transit time.

Business days are Monday through Saturday, excluding public holidays.

Q. How much do you charge for shipping?

Free shipping applies to order values over ₹499.00.

Orders under ₹499.00 have a flat shipping charge of ₹50.00. Applicable charges are shown at checkout before payment.

Q. How can I track my order?

Once your order is dispatched, we will share the tracking details, including the courier partner’s name and tracking number, via SMS or email using the contact information provided at checkout. You can use these details to track your shipment on the courier partner’s website.

If you have not received your tracking information after dispatch, please contact us at support@dillycart.in for assistance.

Returns & Refunds

Q. What is your return window?

Eligible products may be returned within 7 calendar days from the date of delivery, subject to the conditions in our Return & Refund Policy.

Q. What if I receive a damaged, defective, incorrect, or incomplete product?

If you receive a damaged, defective, incorrect, or incomplete product, please contact us at support@dillycart.in as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and a description of the issue. Photos or an unboxing video may help us investigate your request but are not mandatory.

Once the issue is verified, we will arrange an appropriate replacement or refund. DILLYCART will cover the applicable return shipping costs for verified damaged, defective, incorrect, or incomplete orders.

Your rights under applicable consumer protection laws remain unaffected.

Q. Can I return a product if I change my mind?

Yes. Eligible products may be returned within the 7-calendar-day return window if you change your mind, order the wrong item, or no longer require the product.

For these customer-initiated returns, the customer is responsible for the return shipping cost.

Q. Which products cannot be returned?

For hygiene, safety, and product integrity reasons, opened or used personal care, hygiene, beauty, and skincare products, perishable or consumable products, and gift cards are generally not eligible for change-of-mind returns.

Products specifically identified as “Non-Returnable” on their product pages are also excluded from change-of-mind returns.

These exclusions do not affect customers’ rights to seek an appropriate remedy for damaged, defective, incorrect, or incomplete products under applicable consumer protection laws.

Q. How long does a refund take?

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be initiated within 7 business days after the return inspection is completed.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Cash on Delivery

Q. Is Cash on Delivery available?

Yes, Cash on Delivery (COD) is available for eligible orders and serviceable locations. COD availability will be displayed during checkout.

Products

Q. Are the product images accurate?

We make reasonable efforts to ensure that product images accurately represent the products offered.

Packaging or colours may occasionally vary slightly because of manufacturer packaging updates, screen settings, lighting, or photography conditions.

Q. Where are orders dispatched from?

DILLYCART fulfills orders through inventory and fulfillment partners located in India. Orders are dispatched from fulfillment facilities within India.

Need More Help?

Q. How can I contact DILLYCART?

Our customer support team is available at:

Email: support@dillycart.in
Phone: +91 92883 22839
Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM IST

We aim to respond to email enquiries within 4–6 business hours during our operating hours. Emails received outside support hours will be reviewed on the next business day.