Privacy policy

Last Updated: September 2026

1. Introduction

Welcome to DILLYCART.

DILLYCART (“we,” “our,” or “us”) operates the website dillycart.in (the “Website”). DILLYCART is a sole proprietorship owned and operated by Soni Kumari Bajpayee in India. The business is registered as a Micro Enterprise under Udyam Registration No. UDYAM-DL-04-0079485.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, create an account, place an order, contact customer support, or otherwise interact with our services.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information When you place an order, register an account, subscribe to updates, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • PIN Code
  • Payment Information (processed securely through third-party payment providers)

Order Information We may collect:

  • Order details
  • Product purchase history
  • Transaction information
  • Delivery and shipping information

Device and Usage Information When you visit our Website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Activity
  • Pages Viewed
  • Search Terms
  • Referral Sources

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Provide customer support
  • Verify transactions and prevent fraud
  • Improve our Website and user experience
  • Send order updates and service notifications
  • Respond to inquiries and complaints
  • Comply with legal obligations
  • Send marketing communications where permitted by law

4. Cookies and Tracking Technologies

DILLYCART uses cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and support marketing activities.

Cookies help us:

  • Maintain secure login sessions
  • Process shopping cart activity
  • Understand website usage
  • Improve website performance
  • Deliver relevant advertisements

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties including:

  • Shopify (website platform)
  • PayU and other payment processors
  • Shipping and logistics partners (including Shiprocket)
  • Customer support service providers
  • Analytics and advertising partners (including Google)
  • Government authorities where legally required

These parties receive information only as necessary to provide services on our behalf.

6. Payment Security

Payments made on DILLYCART are processed through secure third-party payment providers.

DILLYCART does not store complete debit card, credit card, or banking credentials on its servers.

All payment processing is handled by authorised payment gateway providers using industry-standard security measures.

7. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights

You may request access, correction, update, or deletion of your personal information by contacting us at support@dillycart.in or calling +91 92883 22839.

Subject to applicable laws, we will respond to reasonable requests within a reasonable period.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove such information.

11. Third-Party Links

Our Website may contain links to third-party websites.

DILLYCART is not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the Website after such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

Email: support@dillycart.in
Phone: +91 92883 22839
Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM IST

DILLYCART
Keshav Lane 1A, 276/178, Street Number 0
Near Alam Enterprises, Wazirabad
New Delhi, Delhi 110084
India