Shipping policy

Last Updated: September 2026

At DILLYCART, we are committed to providing a transparent and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Delivery Time

The estimated delivery time for most orders is 3 to 6 business days from the date the order is placed. Orders placed over the weekend are dispatched on Monday.

This estimate consists of:

Order Processing Time

  • Orders are processed within 0-1 business day.
  • Orders placed before 4:00 PM IST on a business day are processed the same business day.
  • Orders placed after 4:00 PM IST are processed on the next business day.

Business days are Monday through Saturday, excluding public holidays.

Shipping & Transit Time

  • Once dispatched, orders are typically delivered within 3 to 5 business days.
  • Delivery timelines may vary depending on the destination, courier network availability, weather conditions, public holidays, or other unforeseen circumstances.

2. Order Fulfilment

Orders are processed and dispatched from our warehouses and fulfilment partners in India. Once an order is dispatched, we share shipment confirmation and tracking details with customers via email, SMS, or WhatsApp, wherever available.

Deliveries are handled by courier services including DTDC, Shree Maruti, Mahavir Courier, Blue Dart, Delhivery, Xpressbees, Ekart, Shadowfax, India Post, and ATS. The courier used depends on the delivery location and service availability.

3. Shipping Charges

Free Shipping

  • Orders with a cart value above ₹499 qualify for free shipping.

Standard Shipping

  • Orders below ₹499 are subject to a flat shipping charge of ₹50.

Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.

4. Delivery Coverage

We deliver to serviceable PIN codes across India.

Delivery availability depends on the destination PIN code and the availability of our courier partners. Customers can confirm delivery availability by entering their shipping address during checkout.

5. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier partner delays
  • Incorrect or incomplete shipping information

DILLYCART shall not be held responsible for delays caused by circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers in tracking and resolving delivery issues.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including their delivery address, contact number, and PIN code.

Incorrect or incomplete shipping details may result in delivery delays or unsuccessful delivery attempts.

DILLYCART may contact customers to verify or clarify shipping information before dispatching an order to help ensure successful delivery.

7. Order Tracking

Once your order has been shipped, tracking information will be shared via email, SMS, or other available communication methods.

Customers can use the provided tracking information to monitor the status of their shipment.

8. Returns and Refusals

If a customer refuses delivery or an order is returned due to an incorrect address, DILLYCART reserves the right to deduct actual shipping charges from any applicable refund, where permitted by law.

For return and refund details, please refer to our Return & Refund Policy.

9. Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact us:

Email: support@dillycart.in
Phone: +91 92883 22839
Support Hours: Monday to Saturday, 10:00 AM–5:00 PM IST

Address: DILLYCART
Keshav Lane 1A, 276/178, Street Number 0
Near Alam Enterprises, Wazirabad
New Delhi, Delhi 110084
India