Refund policy

Last Updated: September 2026

At DILLYCART, we strive to provide a smooth and transparent shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Window

Customers may request a return within 7 calendar days from the date of delivery.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, manuals, accessories, and other components supplied with the product, where applicable.
  • Proof of purchase or the DILLYCART order number must be provided.
  • Products damaged due to misuse, improper handling, accidental damage after delivery, or normal wear and tear are not eligible for return.

2. Damaged, Defective, Missing, or Incorrect Items

If you receive:

  • A damaged product;
  • A defective product;
  • An incorrect product; or
  • A product with missing parts or accessories,

please contact DILLYCART within 48 hours of delivery at support@dillycart.in or +91 92883 22839.

To help us investigate and resolve the issue, customers are encouraged to provide clear photographs or an unboxing video showing the issue. Such evidence may assist with verification but may not be mandatory in all cases.

After verification, the issue will be resolved through a replacement or full refund, as appropriate based on product availability and the circumstances of the case.

For verified damaged, defective, incorrect, or incomplete orders, DILLYCART will arrange the return and bear the applicable return shipping cost.

3. Customer-Initiated Returns

Customers may also request a return within the 7-calendar-day return window if:

  • They have changed their mind;
  • They ordered the wrong item; or
  • They no longer require the product.

The product must meet the eligibility requirements stated in this policy.

For customer-initiated returns that are not caused by a damaged, defective, incorrect, or incomplete product, the customer is responsible for the return shipping cost.

Any original shipping charge paid when placing the order is non-refundable for customer-initiated returns, except where the return results from a damaged, defective, incorrect, or incomplete order or where otherwise required by applicable law.

DILLYCART does not charge a restocking fee for eligible returns.

Once the returned product is received and passes inspection, the applicable refund will be processed in accordance with this policy.

4. Non-Returnable Products

The following products are not eligible for return unless they are received damaged, defective, or incorrect:

  • Personal care and hygiene products that have been opened or used;
  • Beauty and skincare products that have been opened or used;
  • Perishable products;
  • Consumable products;
  • Gift cards; and
  • Products specifically identified as “Non-Returnable” on the applicable product page.

Any product-specific return restriction will be clearly disclosed on the relevant product page before purchase.

5. How to Request a Return

To request a return, contact DILLYCART at:

Email: support@dillycart.in
Phone: +91 92883 22839

Please provide your order number and the reason for the return.

If required, our customer support team will provide instructions regarding the return process and return shipping.

Please do not send a product to our business address without first contacting customer support and receiving return instructions.

6. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to the applicable return conditions described in this policy.

7. Refused or Undelivered Orders

If a customer refuses delivery or provides incorrect or incomplete shipping information that results in an order being returned to DILLYCART, we reserve the right to deduct the actual shipping costs incurred from any applicable refund, where permitted by law.

8. Return Inspection

All returned products are inspected after receipt.

A return may be declined if:

  • The product has been used, damaged, altered, or improperly handled after delivery;
  • Required original packaging, accessories, parts, or components are missing;
  • The returned product does not match the product originally shipped; or
  • The return does not meet the eligibility requirements stated in this policy.

This does not affect any rights available to customers under applicable law.

9. Refund Process

Once a returned product has been received and inspected, the customer will be informed whether the refund has been approved or rejected.

For approved returns, refunds will be initiated within 7 business days following return inspection.

Refunds for prepaid orders will be issued to the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or another mutually agreed payment method.

After DILLYCART initiates a refund, banks, UPI providers, card issuers, or payment processors may require additional time to credit the refunded amount to the customer’s account.

10. Exchanges and Replacements

Where applicable, DILLYCART may offer a replacement for a damaged, defective, incorrect, or incomplete product, subject to product availability.

If an appropriate replacement is unavailable, an eligible refund will be provided in accordance with this policy.

11. Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or limits any rights available to consumers under applicable Indian consumer protection laws.

12. Contact Information

For questions regarding returns, replacements, cancellations, or refunds, please contact:

DILLYCART
Keshav Lane 1A, 276/178, Street Number 0
Near Alam Enterprises, Wazirabad
New Delhi, Delhi 110084
India

Email: support@dillycart.in
Phone: +91 92883 22839
Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM IST